Returns and Refunds

Your right to cancel

If you are in the EU or UK, you have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This is in addition to the returns policy below, not instead of it.

Our returns policy

You can return any unopened bottle within 30 days of delivery for a full refund of the item price.

A bottle counts as unopened if the outer cellophane and the manufacturer's seal are both intact. We cannot resell an opened bottle, and fragrance is exempt from the standard distance-selling return right once it has been unsealed for hygiene reasons — so please use the sample vials before you break the seal.

Sample vials themselves are not returnable.

How to return something

1. Email us at the address on the contact page with your order number and what you would like to return.
2. We will reply within one working day with a return reference and the address to send it to.
3. Pack the item in its original box, with the seal intact, and post it back to us.

Return postage is at your cost unless the item arrived damaged, faulty or was not what you ordered — in which case we cover it.

Refunds

Once your return arrives and we have checked the seal, we refund to your original payment method. Refunds are processed within two working days of us receiving the parcel; how quickly it appears on your statement is then down to your bank, typically 5–10 working days.

If your order qualified for free shipping and returning items takes the remaining order below the free-shipping threshold, we deduct the original shipping cost from the refund.

Damaged or faulty items

Tell us within 48 hours of delivery and send a photograph of the damage and the packaging. We will replace the item or refund it in full, including postage, whichever you prefer.